In the Shadow of the Acropolis

I mentioned this in an earlier blog entry, but Athens is a huge city. Not only is the city big, the buildings within the city are big. It doesn’t have the skyscrapers one might associate with a big city, but the close-knit eight story apartment buildings have a way of hiding anything more than a block away. The Acropolis is set up on a hill above all the buildings, but the numerous ancient sites that spread out before it are easily overlooked if you’re not careful. We had the luxury of several days to explore many of these sites, any of which if on their own would be a major attraction; it’s not easy living in the shadow of the Acropolis.

At the foot of the Acropolis to the northwest lies a smaller limestone mound known as the Aeropagus. There are no recognizable structural remains here, but it was the legal meeting center of Athens. Murder and treason trials were heard and decided here. For Christians this is an important site because in AD 51 the apostle Paul was invited by Athenian intellectuals to share his Christian beliefs with them. A leader from the local temple to Dionysus converted to Christianity and later became the patron saint of the city of Athens.

The ancient Greek Agora sprawls out below the Aeropagus. The first agora was built in the sixth century BC and was subsequently destroyed by the Persians after the battle of Thermopylae. A much grander agora was designed and built under the direction of Pericles during the Golden Age of Athens around 449 BC which remained in use until around AD 267 when a band of Scandinavian Goths called the Herulians pierced the Roman empire and sacked Athens. An agora was the modern equivalent of a town square. Everyday items were bought and sold, business deals were discussed and contracts sealed. Socrates and others spent a good deal of time teaching in the center. It was a place to see and be seen by other influential citizens. There were public bathrooms, fountains, and restaurants of a sort. It was all arranged kind of like a swap meet with covered stalls and some in the open air. The Stoa of Attalos is at one end of the Agora. Stoa is a fancy word for a shopping mall. It was a two-story mall where wealthy Athenians did their shopping. Today it is a well-organized museum of items found in the excavation of the grounds around here.

Further to the west of the Greek Agora is the Temple of Hephaestus. It was one of the first buildings Pericles commissioned to be built after the war with the Persians. Ictinus, one of the Parthenon architects, designed it around 449 BC. It is not as elegant or as large as the Parthenon, but is in better shape. There are 34 Ionic columns and a frieze with scenes from the Twelve Labors of Heracles surrounding the structure. And true to the god Hephaestus, the area around it was home to the foundries and metal shops of Athens. It’s really a beautiful and very accessible site.

Just beyond the Temple of Hephaestus is the Keramikos, the ancient cemetery from the 12th century BC to Roman times. Foundations of the walls that protected Athens as far back as 479 BC can be found here as well the Dipylon Gate where the Panathenaic procession began each year that ultimately ended up on the Acropolis. Along this procession way are the remains of many tombs, some to nobility and others for more ordinary citizens. All of this borders one of Athens' busiest roads. It always makes me wonder what I would find if I were to dig under one of these roads. There’s gotta be stuff under there!

Other than the Areopagus there are at least two other hills worth climbing, one to the east of the Acropolis and the other to the west. Likavittos Hill is to the East and has the best 360° views of Athens. It’s breath taking. Likavittos means “hill of the wolves,” of which there are none today. There are no major ancient ruins on 900-foot summit, but there is a beautiful little Greek Orthodox chapel there called Agios Giorgios. To the west of the Acropolis there is a great green space of trails beneath pine forests to the summit of Filopappou Hill. If you want to take sunset pictures of the Acropolis, this is the place to be. At the summit is a monument to Julius Antiochus Filopappou a distinguished Roman orator around AD 116. From here the views to the west of Piraeus and the Aegean beyond or to the east of the Acropolis are spectacular.

Happy Birthday Megan!


March 16th found us on the small island of Naxos, Cyclades Islands, Greece. Our ferry from Santorini was delayed by more than nine hours due to high winds that had raked the island for the entire time we were there. That meant that we arrived at our apartment in Naxos at around 3:00 am. So for Meg’s birthday we slept in to around 8:00. Meg had breakfast in bed partly because that’s how we celebrate her birthday, but mostly because the kitchen was in our bedroom. The kids made a mini birthday banner and showered her with gifts: komboloi, bracelet, chocolate and earrings. We spent the morning wandering the deserted streets of Hora (the main city). We strolled along the port. We unsuccessfully tried to walk across a narrow breakwater to see the unfinished temple to Apollo on the islet of Palatia, but the wind kept blowing waves over the walk path. So instead we investigated the quiet paths and sidewalks leading around the Kastro, an old Venetian fortress that is now mostly homes, shops, and ruins. Every turn of the walkways provided quaint, romantic scenes. It was enough for us to have to strike the word “quaint” from our vocabulary for several weeks. It’s everything you would expect from romantic Greek island vistas. We stopped at the town square and shared hot chocolate, lattes, and cheese pies at a local sports taverna.

After a brief nap in the afternoon, we grabbed Leah and went back to the Kastro and successfully made it out to the island where the unfinished temple to Apollo stands. The wind was still howling, but the lighting was magnificent, so we took gobs of pictures of the stormy sea. It was then that we met an elderly fisherman on the calmer harbor side of the island. We had been watching him fish in the fading light of the evening when he rowed up to us and offered to take the kids into his boat for a picture. Being the cautious parents that we are, we quickly helped our kids into his boat and said goodbye. It wasn’t until he had rowed away that we even thought to ask him his name. Takis was very kind and said that he would take them to Piraeus, about six hours away by ferry. He was great! The kids loved it. We have been so blessed by the warmth of people we have met on this trip.

Megan then got to make the call for dinner so we headed back in to the town center and ate Pizza Montreal. We figured it had to be good since it has been in business since 1962. After all, it’s even older than Megan by five years. We had a hilarious time ordering our meal. It’s a family business, and this night had grandma and grandpa cooking, daughters and husbands serving, and grandkids Emma’s age kicking soccer balls beneath our feet. And when they were unsure as to whether or not we understood them, they would repeat themselves over and over, louder and louder. We all smiled a lot, and the pizza was great! Happy Birthday Megan!

Happy Birthday Megan!


The Acropolis

We spent our first full day in Athens walking around the Acropolis (the High City). In my head I knew that it was an elevated area with temples on top, but I was totally unprepared for just how elevated the area really is. It is a monumental mesa of limestone right in the middle of modern day Athens. The sheer cliffs of limestone rise about 200-300 feet above the city spread around it. It’s really quite dramatic. If you look carefully between the hallways of apartments you can see it from just about anywhere around the city. It looks a bit out of place from the vantage point of the Plaka and its streets lined with jewelry shops, quaint cafes, and tourist trinket venders. The best venues are from the surrounding hills. We climbed Lykavittos Hill to the East one wind-swept day for spectacular cloud dotted views of the entire Athenian basin. Our favorite views were from Filopappou Hill to the west. In heaven there will be a special corner where Megan and I will get to sit and watch the sunset on the Acropolis from Filopappou Hill. It has the potential for being an incredibly romantic hangout. We had to settle for keeping our kids from falling over the surrounding cliffs. Like I said, someday in heaven…

Neolithic people groups may have lived on top of this mound as far back as 8000 BC. The Mycenaeans who lived in this area around the 12th century BC built a palace, temples, bronze working forges and homes on the site. Homer may have referred to it in the Odyssey as the "strong-built House of Erechtheus." Erechtheus was a mythological king of Athens. An early Parthenon was begun after the victory at the battle of Marathon in 490 BC. The summit was leveled off by building a retaining wall around the perimeter of the hill with more than 8000 two-ton limestone blocks. The area was then filled in with rubble to level the surface for the construction of this temple. Unfortunately it was never completed. When the Athenian and Spartan armies retreated after the battle of Thermopylae, the invading Persian army dismantled everything on the Acropolis and burned the remains. The Athenians returned to their city, the oracle of Delphi declared the Acropolis to be solely a home for the gods, and around 460 BC Pericles began his famous rebuilding program that has left us with these marvelous structures.

The only real way up the Acropolis is from the west. A processional road though Athens called the Panathenaic Way climbs the mount here. As you approach to the summit you enter in through the ceremonial Propylaia. This was a colonnaded entrance to the temple area of the Acropolis. Right now it is shrouded in scaffolding for restoration work. To the left of the Propylaia you would normally see the tiny temple of Athena Nike (Athena the Victor). Unfortunately it was dismantled for restoration work in 2003, scheduled to be rebuilt by the time of the Olympic games, but remains unreconstructed. Ooops. It is currently just a flat mound of blocks. It was originally built around 427 BC, dismantled by the Turks in order to mount a canon on the location in 1686, reassembled in 1836 by archaeologists, and again disassembled and reassembled in the 1890s to build up its foundation.

Passing through the Propylaia you are overwhelmed by the main attraction, the Parthenon. This is the temple of Athena Parthenon (Athena the Virgin). It’s what everybody thinks about when they think of the Acropolis, and to be honest, it wasn’t that long ago that I finally discovered that one was the hilltop and the other a temple - duh. I can’t believe I just confessed that! It is 228 feet long and 101 feet wide. There are eight 34-foot tall Doric columns at each end and 17 on each of the long sides. It is made of brilliant white Pentelic marble from Mount Pentelicus about 10 miles away. Inside there was/is a smaller enclosed room called a cella where the famous almost 40-foot tall statue of Athena stood. The body was constructed of a wooden frame with gold plating. The face hands and feet were made of ivory and the eyes were made of precious jewels. She wore a long gold dress and a Medusa medallion. In one hand she held a spear and in the other a small statue of Nike, goddess of victory. During the annual Panathenaic Festivals a peplos (saffron colored shawl) was placed on the statue. Sometime around AD 426 the statue was taken to Constantinople and disappeared. Bummer. There’s a Roman replica about three feet tall in the National Museum here in Athens so we know what it looked like. The Parthenon remained in pretty good despite going through several different cultural ownerships and uses. It was used as a church, a mosque, and an armory. It was the armory that did most of the damage. Around 1687 the Turks were using it to store gunpowder during a war with the Venetians. A stray missile ignited the gunpowder and the temple exploded and burned for three days. Restoration of some sort has been going on for a couple of hundred years. The most current effort hopes to restore the Parthenon to its pre 1687 state. That will be very cool. Current problems involve pollution issues (acid rain and car emissions that dissolve the marble) and the much-debated return of stolen statues from the Acropolis that are housed in the British Museum in London. If you really want to get a local excited just get them talking about Lord Elgin and the stolen marble statues. Things get pretty heated.

To the north of the Parthenon sits the much smaller and delicate Erechtheion. The back porch of this structure has the famous Caryatid statues that hold up the roof. The ones in place are replicas; five of the real ones are in the Acropolis Museum and one is in London. This smaller temple was dedicated to both Athena and Poseidon. Remember the story of how Athens got its name? If not just ask your sixth grader. They should know it. Anyway, on the front porch are several cracks in the marble flooring. These are the cracks resulting from Poseidon striking the ground with his trident to bring forth the beautiful white warhorse. Pretty cool.

The entire summit is strewn with stones, pedestal and capital pieces (Doric, ionic and Corinthian), and restoration equipment. Dozens of people were at work: policing lost tourists, rebuilding columns, and hauling marble up elevators and rail tracks. Groups of tourists ebbed and flowed through the area. It was busy but really quite peaceful. We picnicked beside the Parthenon and took it all in at a leisurely pace. This is what people come to Athens for!

A Brief History of Ancient Greece


How did Athens get to be what it is today? Here’s the “Reader’s Digest” early history of the area. Hold on tight. Here we go.

People have lived in this part of the world for a long tome. There is evidence of Neanderthal life in the northern region of Macedonia dating back over 700,000 years ago. The central region of Greece saw the first Neolithic settlements beginning as early as 7000 BC. It was during this period that fired clay pots first began appearing in the region. I mention this only because the ceramic work of Ancient Greece is spectacular and deserves its own blog entry if I can get my act together. Around 3000 BC Indo European immigrants brought with them a process of combining copper and tin creating a much stronger and beautiful alloy, and Greece entered into the Bronze Age.

From here we get three branches of Greek civilization. I already wrote a bit about the Minoans who were primarily based in Crete (3000-1100 BC). Concurrent with the Minoan civilization was the Cycladic (sick-lad-ic) civilization based in the Cyclades islands, a string of volcanic islands to the east and south of mainland Greece. The most memorable accomplishments of these people seem to be the marble human figurine carvings. Their simplicity has influenced many modern artists including Picasso.

As the Minoan and Cycladic civilizations were winding down a group of mainlanders known as the Mycenaeans rose to prominence (1500-1200 BC). These people called themselves s the Achaeans (after their Indo European ancestors). They were masters of bronze work and warfare, and it was during their prominence that Homer’s epic poems/histories of the Iliad and the Odyssey took place. Early Greek writing, Linear B, began during this time as well. Fortified city-states developed during this time in places such as Corinth and Mycenae.

By the 12th century BC the Minoans, Cyclades, and Mycenaeans had all fallen from prominence. The Dorians, a group from north central Greece, ravaged the area and much of the accomplishments from the three earlier civilizations (ship building, bronze work, and writing) were forgotten. The next 400 years are often referred to as the Dark Ages. But it was during this time that Greek ceramics first started being recognized for their design work. They worked in simple geometric designs and so this time period is named after this advancement in ceramics, the Geometric Age.

By the 800s BC the earlier advancements of Greek culture had come back and the Dorians had more or less assimilated themselves into the city-state lifestyle. This period is known as the Archaic Age. Most city-states were no longer ruled by monarchies, but were now ruled by a few powerful wealthy landowners known as an aristocracy or oligarchy. Around 650 BC in Corinth, revolutionary leaders grabbed power usually with the support of ordinary citizens looking for a way to get out from under the rule of a rich overlord. These new rulers were referred to as tyrants. A common written alphabet, oral tradition ala Homer’s stories and mythology, quad-annual Olympic games, as well as neutral religious sanctuaries like Delphi helped bring about a common sense of national identity in the region.

Two city-states dominated the scene at this time, Athens and Sparta. Because of Athens’ strategic location along the Attica coast, it became very powerful through trade. Around 594 BC a new leader was appointed in Athens named Solon. In order to ease tensions between the rich and the poor, Solon forgave all debts and freed all slaves connected to debt. He then set up a class system of government that allowed rich and poor a voice in making law and ruling. He started democracy. On the Peloponnesian peninsula to the west, Sparta rose to power. What Sparta lacked in wealth it made up for in military strength. For the next several hundred years these two city-states intermittently attempted to slaughter each other or combined forces to drive back much stronger enemies. As allies the great and legendary battles of Marathon and Thermopylae (the movie 300) were fought. The combined city-states eventually drove the Persians back to Asia Minor but not before the city of Athens was burned to the ground.

After this victory the Spartans returned to their home on the Peloponnesus, and Athens took primary control of Attica by unifying many city-states into the Delian League in order to free other city-states still held by the Persians. In 461 BC, under the rule of Pericles, Athens began an extensive rebuilding program. The huge mesa of rock in the Athenian valley known as the Acropolis (high-city), under proclamation from the oracle of Delphi, was declared a vestige of the gods. The remains of the old temples and homes that once cluttered this fortress outcropping were taken down and replaced by the current Parthenon, Erechtheion, Propylaia, and Temple of Athena Nike. The city was completely rebuilt with public buildings, an agora (marketplace) and several other temples including the temple of Hephaestus. This was the beginning of the Classical Age.

It was during this period of reconstruction that Athens entered into a series of disputes and subsequent wars with Sparta. In the first war, from 431-421 BC, Athens basically holed up inside its walled city while Sparta laid siege. The Athenian navy in turn laid siege to the Spartan Peloponnesian peninsula. While both sides suffered great loss and eventually signed a truce, it was Athens who suffered most when a plague broke out in the city and killed one third of the population including Pericles. A second war between these two broke out just eight years later. Athens finally surrendered to Sparta in 404 BC, and even though they were heavily pressured by city-states like Corinth to raze the city, they decided instead to let it remain out of a sense of honor for Athens leading the area against the Persians some 75 years earlier. I guess in the long run it pays to do good!

Even under Spartan rule Athens continued to prosper. The Acropolis reconstruction began anew. Around this time the great philosophers Socrates, Plato, and Aristotle taught in the streets and schools of the city. The Theater of Dionysus was built on the southeastern slope of the Acropolis and could easily seat 17,000 people. Dramas written by Aeschylus, Sophocles, and Euripides as well as comedies by Aristophanes were sponsored and performed here. The lesser annual and greater every-four-years Panathenaic Festivals culminated here. It was a grand time to be an Athenian.

But once again war broke out in the region with Sparta and Athens as allies against the Theban city-state. Thebes won the war with the overall result being a much-weakened Greece. This set the stage for Macedonian rule under Philip II. Macedon is to the north and east of Greece and was largely ignored by the city-states to the south. Philip was a great leader and master of strategy and warfare. He invented the catapult! In 336 BC a Macedonian noble assassinated him and his 20-year-old son Alexander became king in his place. Alexander was everything his father was and more. He put down revolts in the Greek peninsulas and turned his forces towards Persia. He conquered everywhere he went: Persia, Syria, Palestine, Egypt, Uzbekistan, Afghanistan, and northern India, before turning back to settle in Babylon. He died a year later at 33 years old in 323 BC. He had no heir to the empire he had won and so his three main generals divided up the land. General Antigonus took Asia Minor and Macedonia, General Seleucid claimed Persia and Syria, and General Ptolemy took Egypt and established the Ptolemaic dynasty, which ended with Cleopatra committing suicide in 30 BC. By 146 BC Rome had colonized Greece by laying waste to Corinth as an example of what would happen to rebellion city-states. Even still, Rome loved Greek culture and adopted much of the Hellenistic lifestyle thus prolonging and continuing the influence of Ancient Greece for centuries to come.

Whew! Greece in a nutshell. My apologies for so much writing.

Welcome to Greece

Not that we weren’t really in Greece when we were in Crete, but the mainland of Greece is a whole different beast. We have been in and around Athens for the past two weeks. It’s huge! Close to 4 million people live here. The streets of Athens are narrow, eight-story hallways of apartment building after apartment building. Since most of our t ravel has been by foot, bus or subway we had a hard time finding our bearings in the city until we climbed Lykavittos Hill to the east of the Acropolis. From there we could see nothing but city in every direction, all the way to the mountains on three sides and the Aegean on the fourth. The sameness of the urban sprawl is broken up by the random hilltops that pop up here and there throughout the city -the Acropolis being the most famous of these of course. Interspersed along the apartmented arteries of Athens are coffee shops, small grocery stores, designer clothiers, auto dealers (Smart cars rock!), corner magazine stands, sleazy nightclubs and Greek Orthodox churches. The Acropolis and numerous ruins intermix with the modernity of this place. It is a city that seems to only sleep in the mid-afternoons with much activity taking place between the hours of 7:00 pm and 4:00 am (pretty much the same hours our kids sleep!). Busses and subways are always full. And you're not really looking Greek unless you are wearing a black jacket, tight jeans and black shoes. If you’re female it appears that you also need to have either bleached blond or black died stylishly coiffed hair. No man is complete without a komboloi (worry beads that look like a rosary) whipping about in his hand. It is a great place to sit back and watch people go about their daily life. Which is pretty much what everybody does each afternoon with a strong cup of Greek coffee (Turkish coffee that the Greeks claim they came up with first). It’s an envious lifestyle.

Welcome to Greece

Happy Birthday Sam!


Sam turned 10 on March 8th. We celebrated Sam with a pancake breakfast, a bronze chess set of Greeks vs. Romans, time spinning in circles at the park, pizza, flaming cookies and ice cream, movies and popcorn, and a serenade by his sister Emma. We love Sam!


Cretan Carnival

Having had three days of lackluster Minoan excursions (Do I sound spoiled or what?), we turned our interests to carnival. Our car rental agent recommended that we head out to Rethimno for Sunday’s Carnival celebration. Rethimno is a beautiful coastal town about one hour east of Heraklion with narrow streets filled with cafes dating back to the Venetian rule of the island from 1210-1645. Carnival here on Crete lasts the three weeks prior to the beginning of Lent. Lent is the forty-day fast leading up to the celebration of Easter. It is a time where individuals give up earthly pleasures like strong drink and certain foods in order to identify with the sufferings of Jesus prior to his crucifixion. In the US, Carnival culminates with Fat Tuesday, Mardi Gras, and lots of wild partying. Look to New Orleans for examples of this revelry. Here on Crete, Carnival culminates on the Sunday before Lent, followed by Shrove Monday, also called Clean Monday, a day of cleansing and sobering up after the wild parting of Carnival. I should also mention here that Greece is predominantly Orthodox, Greek Orthodox to be exact. I mentioned in an earlier blog about how the Coptic Church broke away from the Roman Catholic Church. Well… the Orthodox Church with its roots in Constantinople/Old Greece broke away not long afterwards for similar reasons. While much of the split was blamed on different theological wordings, the reality was that the Greek Orthodox, like the Copts, did not like the way the Roman Catholic Church was exercising its power. The religious calendar is a bit different than our western/Christian calendar, but this year both calendars agreed on the date for Easter.

All that to say that we understood the concept of Carnival, but had no idea what we were really in for. Thousands of people lined the streets, most of them in some sort of costume. We deduced that this is where all the old Halloween costumes go after October 31st. Costume venders were everywhere with all you might need to dress up like fairies, Scream, cowboys, Superman, and traditional Mardi Gras merrymakers. Every corner had food stands with Pita gyros, sausages, and kebabs. Music was blaring from speakers positioned every 50 meters up and down the streets - good Euro club dance music. And then of course there was the parade. Megan described it as a huge moving party. Community groups chose themes, dressed up, created a float, and danced their way down the street. It was a bit like our Solstice parade back in Santa Barbara but on steroids. There was more music, fun, and wild-and-craziness than I’ve ever witnessed. And while the alcohol flowed quite freely among the paraders and from them to the crowds there was nothing unruly about the event. Even the police along the parade route seemed to enjoy the revelry. By the size of the crowd there we estimated that the entire island was in attendance.

The highlight of the parade, and definitely something that needs to be added to our parades back home, was the painting crew. One community group dressed up in white French painter outfits, complete with berets. As they danced down the street they proceeded to paint each other and the spectators. It was amazing.

Cretan Carnival

Washington Mutual Complaint


Feel free to skip this entry. It has nothing to do with ancient civilizations. Sorry, but it’s time for me to complain. Sure it was a drag to have my wallet stolen while riding the Metro subway last Wednesday. It’s invasive; I lost about 100 euros in cash, and all my credit cards. But the hassle I have had with the banks ever since is unbelievable.

I promptly reported the loss that same day to the stolen cards center and was told that the accounts were closed. When I called Santa Barbara Teachers Federal Credit Union (SBTFCU) I was told that Megan’s ATM would still work. But on Friday evening, when we tried Meg’s card, it was swallowed by the ATM; turns out that it was viewed as possible fraudulent activity and so we were left with no cards at all. I checked our online statements on Saturday only to find out that the thief had been busy to the tune of about $5800. The real mystery is how they were able to use my cards when I wasn’t even able to use them. Foolish venders I suppose.

Anyway, I then spent the better part of the morning trying to confirm that the cards were indeed closed. No one at Washington Mutual (WaMu) would help me. They kept shuffling me from department to department until I was cut off two different times. It was then that I realized that I was running out of minutes on my cell phone (The only way to recharge the minutes is to have a credit card). I tried making the overseas collect call they suggest, but it did not work on a cell phone, pay phone or even the home phone of a kind Greek family that has befriended us. Because of this I was unable to connect with US Bank and since SBTFCU was closed I resorted to emails. I emailed all three institutions to call me; thankfully I can receive calls without charge. By Sunday morning I was getting a bit worried, no phone calls. I finally received an email from one of our two WaMu card accounts saying that they could not help me via email and that I needed to call them. Did they even read my email telling them that I could not call them? We have a little cash left so I bought a local SIM chip for my phone and called. We were disconnected during a transfer and put on hold for over 35 minutes. They refused to call us back. The man (Scott #2069) who helped us was able to confirm the closing of one card but said he was unable to help us with our other WaMu account. He took our phone number and said he would transfer us to someone would help us more quickly. After 20 minutes on hold we were patched back to him. As our time was running out we asked him if he would please call us back. He then explained that he couldn’t make outgoing calls. So why did he take our number in the first place? He then transferred us to someone else who then transferred us to a recording that said the offices were closed and that we would need to call back tomorrow. The recording hung up.

I then Skyped (computer to computer phone calls) Rich back in SB and he dialed the WaMu number for me. He was told that WaMu would not call me back. Next call to WaMu he held the phone up to the speaker of his computer and I talked through the computer to the representative. I won’t go into the details of the call for you. Click here so you can listen to it yourself. We recorded a bit of it. Suffice it to say that after an hour of being shuffled through several people, we were finally told by our sarcastic supervisor for the day, Jason SPH Team 63 New York, that the fraud department was closed, and that he would not pass the message on. It was unbelievable. He gave me his supervisor’s name, Alex, but would not give me his extension. Add to that the hour Rich and I spent on the phone the next night. In the end a man named George gave me a case number and promised me a call back, which of course never happened. The real irony is that in between phone transfers they play a WaMu commercial stating that they offer excellent service and a personal relationship. What a joke!

So I hate Washington Mutual. There I said it. Feel free to send them an email. contact@wamuloanservice.com

The real fun was that in between these calls we used the same computer to computer to phone procedure with US Bank REI and within five minutes had the whole thing resolved. What a difference service makes. Feel free to send them an email. customer.service-fargo@usbank.com

WaMu Update 3/11/07

I have been repeatedly asked to write an update on the Washington Mutual post so here it is. It’s been a little more than a week since Rich recorded that conversation with the Washington Mutual representative. I waited a couple of days before I wrote the article. I was too angry and stressed out about how we were going to settle the fraudulent charges to our cards and just pay for day-to-day life here while working. I posted the article and felt quite relieved to get it off my chest. I had no idea what would happen next.

I have reconnected with many old friends as a result of this sabbatical trip and my blog. One of them, whom I have not seen in twenty-plus years, read the WaMu post and linked it to his site. I casually wrote him a thank you note and looked at my site meter. It was going nuts. I went from having 30-70 hits a day to more than a thousand that day. That was Friday here in Athens. At 4:00 am Saturday morning I was awakened by a phone call from a Washington Mutual executive named Rosie. She apologized for the service I received saying that it was totally inappropriate and said that she would personally be working on my case with the fraud department. I explained that my main concern was having WaMu remove the fraudulent charges from my card and getting new cards. She said she would work on it and get back to me. She also sent me the following email:

Dear Mr. Robertson, I am truly disappointed to learn of the level of service that you received. I am an employee of Washington Mutual Bank and work for the Executive Offices. I would like the opportunity to contact you and assist you with the resolution. My email address is … Is there a telephone number that I may call to reach you directly?

Three things struck me. First, the squeaky wheel does get the grease after all. But how sad that the squeak had to be so loud to be heard. Not everybody has access to the Internet. Not everybody has great friends that are willing to hold phones to computer speakers for hours or link posts to their web sites. At the time of this writing there have been over 2000 visits to the original post. Some of you have let WaMu know what you think, and I think they actually heard you. Thank you!

Second, I received the call from Rosie at four in the morning here in Athens. I’m not sure where Rosie was calling from, but even if her office was on the west coast that put her time at 6:00 pm. Someone was working after hours on a Friday on this. Maybe something will actually happen.

Third, and I alluded to this earlier, none of this would have happened without the help of friends and community. I had already done everything I could on my own, and it was clear that nothing was going to happen for a long time. But thanks to good friend, Rich, and old friend, Rusty, and the Internet community I’m on the road to getting this resolved.

One last note. The fraudulent charges on the US Bank/REI Visa card have been totally reversed and taken off of my account. My wife’s WaMu consumer MasterCard has had all but $.29 of the fraudulent charges reversed and taken off the account. I’m not sure why the $.29 remains; heck, I’m just glad that it’s taken care of. I hope to see new cards in about a week and a half. Now we’re just waiting to hear from Rosie about what will happen with this final WaMu account. Hopefully there will be more good news soon. I’ll keep you posted.